Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs for USA, Canada, UK, Netherlands, Australia and all other countries?
A: USA and Canada - For order under $10 is $3.99. For order under $25 is $4.99. For order under $59 is $6.99. Enjoy free shipping for order $60 and over.

A: All other countries - For order under $10 is $3.99. For order under $25 is $4.99. For order under $59 is $6.99. For order under $69 is $8.99. Enjoy free shipping for order $70 and over.

Q: What about urgent orders and other shipping methods?
A: we can ship USPS Express, UPS, Fedex or DHL at extra charge. To know your shipping charges before ordering, please email us the the list of item SKU, qty you wish to buy and shipping method, then we will quote shipping for you. If you have your own shipping account, we can ship using your shipper and account at no charge.

Q:How long does it take to ship and delivery time?

A: We ship orders out at same or next busincess day after payment is cleared. With Standard First Class Mail, delivery time for USA orders are 2 to 4 days. Canada orders are 5 to 7 days. Other overseas orders are 7 to 20 days. We can offer express shipment at buyers cost if requested. Please email us for urgent orders.

Q: Why paypal rejected my order when making payment?

A: This usually happens when your billing address and shipping address doesn't match with your paypal account registered information. Paypal often rejects transactions when there are discrepancy. You can try changing the address. Or please contact us for more solutions.

Q: Do you accept wholesale orders?

A: Yes, we offer wholesale at wholesale prices for most of our items. We take wholesale order at a minimum qty of 2000pcs per design per color. Please contact us for more wholesale enquiry. 

Q: I have a promotional code and how to use it?

A: You can enter the code on the same page you enter your personal information. Please note that promotional codes will not work on paypal check out page. If the problem persisted, you can still complete the transaction. Then email us the promotional code and we will refund the amount accordingly.

Feel free to email us at  customerservice@craftembellishmentworld.com if you have other questions. Thank you

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